Refund policy

RETURNS & REFUNDS

We want you to shop with confidence. If your order arrives damaged, faulty, incorrect, or does not match its description, please contact us through the Contact section at scentspot.store as soon as possible and include your order number and relevant photographs. We will assess the issue and provide a remedy in accordance with the New Zealand Consumer Guarantees Act 1993.

Change-of-mind returns may be accepted within 14 days of delivery when the item is unused, unopened, in its original packaging, and in resalable condition. For hygiene and authenticity reasons, opened fragrances and opened personal electronic products cannot be returned for change of mind. Return shipping for an approved change-of-mind return is the customer's responsibility.

Do not send an item back until ScentSpot has approved the return and supplied return instructions. Items returned without approval may not be accepted. Where a return is approved, refunds are issued to the original payment method after the returned item has been received and inspected. Original shipping charges are not refundable for change-of-mind returns.

If an item is faulty, damaged, incorrectly supplied, or otherwise covered by New Zealand consumer law, ScentSpot will provide the remedy required by law. Your rights under the Consumer Guarantees Act are not excluded or limited by this policy.

Order cancellations are not guaranteed once an order has been submitted because processing may begin promptly. Contact us through scentspot.store as soon as possible if you need to request a cancellation.

For return or refund assistance, use the Contact form at scentspot.store.